Oscar Siwiec · Project 02
Complete each step in order before contacting support.
Make sure Wi-Fi is turned on and airplane mode is off.
Open a different website to see whether one site or the whole connection is down.
Disconnect from the network, wait a few seconds, and connect again.
Restart the device first. If needed, unplug the router for 30 seconds and reconnect it.
Confirm the correct network, check cables, and note any error message before contacting support.